Tier 1 Application/Administrative Support

NJ · Dover, New Jersey
Department NJ
Employment Type Full-Time

Universal Technical Resource Services, Inc. (UTRS) is currently seeking an Administrative Associate to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.

The ideal candidate will be very organized, able to work with minimal supervision, and interact with users and management to collect and do initial assessment on technical issues.  Experience with Microsoft SharePoint is a plus, but training can be provided for a suitable candidate. 

What will you be doing?

This position will be a key member of the Knowledge Management development group.  Duties include:

  • Triage, log and assign trouble tickets to the correct technical resource, and follow-up on progress as needed.
  • Interact with users to collect data, and in some cases troubleshoot their problem.
  • Assist the team with general administrative tasks such as requisitioning equipment and arranging service calls.
  • Work with users to create basic SharePoint sites and provide level-1 support.
  • Work with the SharePoint team as needed to assist in low-level technical tasks.
  • General administrative tasks as related to the KMO group.

What skills will the ideal candidate have to be successful?

This position will require the following skillsets and experience:

  • Excellent communication and customer service skills (written and verbal).
  • Microsoft Office proficiency.
  • Organizational skills, and the ability to create documentation for policies and procedures.
  • Experience with Microsoft SharePoint is highly desired.
  • The ability to work independently and manage your time.
  • Must be a US Citizen



UTRS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, or protected veteran status. UTRS is a drug-free workplace with pre-employment drug testing and background verifications.

For more information or to apply now, go to the website below:




Voluntary Self-Identification of Disability Form (CC-305) 



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  • Location
    Dover, New Jersey
  • Department
  • Employment Type